{"id":926,"include_title":true,"title":"What Our Customers Have To Say!","caption":"","full_width":true,"defined_width":1280,"layout_slider":{"columns":3,"autorotation":true,"enable_arrows":true,"autorotate_delay":5},"layout_grid":{"rows":2,"columns":3},"layout_list":{"total_to_show":10},"layout_masonry":{"columns":3,"total_to_show":10},"layout_floating_rotator":{"delay":5,"position":"left"},"review_style":{"show_date":true,"show_rating":true,"show_source":true,"show_author_name":true,"show_author_picture":true,"show_read_more_button":true},"appearance_review":{"gap":20,"font_size":14,"text_color":"#404040","title_color":"#404040","rating_color":"#FDCD07","border_radius":10,"background_color":"#F2F2F2","write_review_text_color":"#ffffff","write_review_background_color":"#4085f2"},"appearance_floating":null,"settings":{"font":{"href":null,"font_family":null,"backend_name":"system","frontend_label":"Apply From Website"},"min_rating":4,"gate_review":true,"color_scheme":"light","enable_schema":true,"enable_external_links":false,"show_only_text_reviews":true,"open_links_in_new_window":true},"uuid":"02d276e0-b63a-4267-a53a-cb55d3cc5698","business_id":5324,"created_at":"2025-02-13T17:49:14.000000Z","updated_at":"2025-02-25T19:23:45.000000Z","deleted_at":null,"show_review_header":true,"show_write_review":true,"layout_style":"grid","gate_body_title":"How Was Your Experience?","gate_body_text":"Thanks for choosing us! Would you please take a moment to rate your experience? You feedback is highly appreciated, and your response will help us serve you even better in the future.","gate_good_label":"I had a good experience","gate_bad_label":"I had a bad experience","location_id":null,"agency_id":null,"old_widget_id":1753,"created_from_business":false,"schema":{"@context":"https:\/\/schema.org","@type":"AggregateRating","ratingValue":4.8,"reviewCount":41,"bestRating":5,"worstRating":1,"itemReviewed":{"@type":"Organization","name":"Silver Phoenix, Inc.","url":null,"telephone":"(708) 833-0400","address":{"@type":"PostalAddress","streetAddress":"1812 Newcastle Ave","addressRegion":"IL","postalCode":"60154","addressCountry":"US"}}},"type":"grid","widget_style":"grid","reviews":{"current_page":2,"data":[{"id":877902,"author_link":null,"author_title":"PIZZA NAPOLI","author_image":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjVf8hvFcFFC733yj1Mz1BXgqCYmjHPJtb-IQWh08kB3NRM59oZl=s120-c-rp-mo-br100","review_text":"Quick and professional roof repair reasonable prices. Finished our 3-flat rental property in a timely manner.","review_link":"https:\/\/www.google.com\/maps\/place\/?q=place_id:ChIJv7vlH81KDogRPYQK8zBmbZo","review_rating":5,"review_timestamp":"2024-11-12T22:39:30.000000Z","review_updated_timestamp":"2024-11-12T22:56:59.000000Z","name":"accounts\/118220037772988945318\/locations\/15182477739248595883\/reviews\/AbFvOqnk1JcJyMxJS_Hu_z94QprQIK3q_Q4fqqat_UFugkfeRfiHnFqvBFUREB68aueoZk_H1bYJXw","review_id":"AbFvOqnk1JcJyMxJS_Hu_z94QprQIK3q_Q4fqqat_UFugkfeRfiHnFqvBFUREB68aueoZk_H1bYJXw","reply":"Vito, we appreciate your kind words and using our roofing service on your building. We do our best to provide fast, efficient and quality roof replacements and repairs. Thanks again for your kind words.","reply_updated":"2025-06-23T17:29:20.000000Z","needs_reply_updated":false,"location_id":30740,"created_at":"2025-06-16T21:36:42.000000Z","updated_at":"2026-05-16T16:21:44.000000Z","visible":1,"is_sample":false,"business_id":null,"days_ago":"1 year ago","location":{"id":30740,"name":"locations\/15182477739248595883","website_url":"https:\/\/silverphoenixinc.com\/","title":"Silver Phoenix, Inc.","is_default":1,"google_account_id":2820,"created_at":"2025-06-16T21:20:45.000000Z","updated_at":"2025-06-16T21:21:10.000000Z","address":{"locality":"Burr Ridge","postalCode":"60527","regionCode":"US","addressLines":["7725 S Grant St Unit 2b"],"languageCode":"en","administrativeArea":"IL"},"place_id":"ChIJv7vlH81KDogRPYQK8zBmbZo","has_access_token_issues":false}},{"id":877903,"author_link":null,"author_title":"Marinella Nacopoulos","author_image":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjXJVqtqAhOOQtQG4ox2sCW_zHw3KaA4HEA0kqn57aErg-kLJem-=s120-c-rp-mo-br100","review_text":"My experience with Silver Phoenix Roofing was great. They were responsive when I called and amazing to work with. The roofing job was done in a timely manor and they cleaned up and left our place with no mess.","review_link":"https:\/\/www.google.com\/maps\/place\/?q=place_id:ChIJv7vlH81KDogRPYQK8zBmbZo","review_rating":5,"review_timestamp":"2024-09-25T15:16:09.000000Z","review_updated_timestamp":"2024-09-25T15:16:09.000000Z","name":"accounts\/118220037772988945318\/locations\/15182477739248595883\/reviews\/AbFvOqnVEZzvMwgG17LAfViG8aSzp30QyTxXksXqOsnpIwokIxg9rkkVO1YMV8TfZMc6M_fRfMCz","review_id":"AbFvOqnVEZzvMwgG17LAfViG8aSzp30QyTxXksXqOsnpIwokIxg9rkkVO1YMV8TfZMc6M_fRfMCz","reply":"Thank you so much for your positive review on our roofing services Marinella.  It was our pleasure to serve you with your roofing needs. Performing prompt  and exceptional work along with diligent cleanup is our forte. We appreciate you trusting us with your roof and thank you for your review. ","reply_updated":"2025-06-23T17:20:35.000000Z","needs_reply_updated":false,"location_id":30740,"created_at":"2025-06-16T21:36:42.000000Z","updated_at":"2026-05-16T16:21:44.000000Z","visible":1,"is_sample":false,"business_id":null,"days_ago":"1 year ago","location":{"id":30740,"name":"locations\/15182477739248595883","website_url":"https:\/\/silverphoenixinc.com\/","title":"Silver Phoenix, Inc.","is_default":1,"google_account_id":2820,"created_at":"2025-06-16T21:20:45.000000Z","updated_at":"2025-06-16T21:21:10.000000Z","address":{"locality":"Burr Ridge","postalCode":"60527","regionCode":"US","addressLines":["7725 S Grant St Unit 2b"],"languageCode":"en","administrativeArea":"IL"},"place_id":"ChIJv7vlH81KDogRPYQK8zBmbZo","has_access_token_issues":false}},{"id":877904,"author_link":null,"author_title":"Javier Villarreal","author_image":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjWyg-AGN6c_B6e4Tj2_nlDHg2d4dm_tbHF2rTGNSmYH5pOMbrbs=s120-c-rp-mo-br100","review_text":"Great experience from start to finish. Great communicator and did the job quick and without any issues. 100% recommend Arturo and his crew.","review_link":"https:\/\/www.google.com\/maps\/place\/?q=place_id:ChIJv7vlH81KDogRPYQK8zBmbZo","review_rating":5,"review_timestamp":"2024-06-18T13:57:40.000000Z","review_updated_timestamp":"2024-06-18T13:57:40.000000Z","name":"accounts\/118220037772988945318\/locations\/15182477739248595883\/reviews\/AbFvOqngUJxiJUBqamTpvWep-29wHmZLoZAz8sEywkvwuZlClD21I71giDvfYwMGUMMqLAJvZSkD","review_id":"AbFvOqngUJxiJUBqamTpvWep-29wHmZLoZAz8sEywkvwuZlClD21I71giDvfYwMGUMMqLAJvZSkD","reply":"Thank you so much for the kind words, Javi! We are thrilled to hear that you had a great experience with us. Our top priority is always to provide excellent communication and efficient service. We truly appreciate your recommendation and hope to work with you again in the future.","reply_updated":"2024-11-12T05:03:26.000000Z","needs_reply_updated":false,"location_id":30740,"created_at":"2025-06-16T21:36:42.000000Z","updated_at":"2026-05-16T16:21:44.000000Z","visible":1,"is_sample":false,"business_id":null,"days_ago":"1 year ago","location":{"id":30740,"name":"locations\/15182477739248595883","website_url":"https:\/\/silverphoenixinc.com\/","title":"Silver Phoenix, Inc.","is_default":1,"google_account_id":2820,"created_at":"2025-06-16T21:20:45.000000Z","updated_at":"2025-06-16T21:21:10.000000Z","address":{"locality":"Burr Ridge","postalCode":"60527","regionCode":"US","addressLines":["7725 S Grant St Unit 2b"],"languageCode":"en","administrativeArea":"IL"},"place_id":"ChIJv7vlH81KDogRPYQK8zBmbZo","has_access_token_issues":false}},{"id":877905,"author_link":null,"author_title":"Vincent\/Madonna Muscarello","author_image":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjX-5nOIPuPo8C8MbmPb72B2dq-9ahGiH20k-PC-bOpb6C759Gei=s120-c-rp-mo-br100","review_text":"Arturo came to my attention when I was waiting in line at a bank because of the professional and respectful way he was speaking to another man about his construction and renovation work.  I explained to him the nature of our project and he was willing to come out, take a look and give me a quote within 24 hours.  The quote seemed entirely fair, and we were able to schedule the start of work within a couple of weeks.  We asked Arturo and his crew to entirely dismantle, remove, design, build and install a new wooden fence across the entire front of our property and to do a number of repairs on our front porch. The work was done in a professional, timely and thoughtful manner.  I thought so much of Arturo and his crew that I recommended him to my daughter and son-in-law for a number of various projects on a new house they bought.  They were similarly pleased.  You can contract with Arturo with confidence and expect a fine outcome to your project.","review_link":"https:\/\/www.google.com\/maps\/place\/?q=place_id:ChIJv7vlH81KDogRPYQK8zBmbZo","review_rating":5,"review_timestamp":"2024-06-17T14:36:05.000000Z","review_updated_timestamp":"2024-06-17T14:36:05.000000Z","name":"accounts\/118220037772988945318\/locations\/15182477739248595883\/reviews\/AbFvOqnI7CrR7TBGR-w7cSGtBAIbsml2chjg-sf1Lo6W10HoZjmaoYd3DFtPJ7PmYtAXqj-NuKsong","review_id":"AbFvOqnI7CrR7TBGR-w7cSGtBAIbsml2chjg-sf1Lo6W10HoZjmaoYd3DFtPJ7PmYtAXqj-NuKsong","reply":"Thank you so much for the kind words, Vincent\/Madonna! It was a pleasure working on your project and I'm so glad to hear that you and your family were happy with the outcome. I appreciate you recommending us to your daughter and son-in-law as well. We strive to provide professional and thoughtful service to all of our clients. If you ever need anything in the future, please don't hesitate to reach out. Thank you again for choosing us for your project!","reply_updated":"2025-02-05T21:50:55.000000Z","needs_reply_updated":false,"location_id":30740,"created_at":"2025-06-16T21:36:42.000000Z","updated_at":"2026-05-16T16:21:44.000000Z","visible":1,"is_sample":false,"business_id":null,"days_ago":"1 year ago","location":{"id":30740,"name":"locations\/15182477739248595883","website_url":"https:\/\/silverphoenixinc.com\/","title":"Silver Phoenix, Inc.","is_default":1,"google_account_id":2820,"created_at":"2025-06-16T21:20:45.000000Z","updated_at":"2025-06-16T21:21:10.000000Z","address":{"locality":"Burr Ridge","postalCode":"60527","regionCode":"US","addressLines":["7725 S Grant St Unit 2b"],"languageCode":"en","administrativeArea":"IL"},"place_id":"ChIJv7vlH81KDogRPYQK8zBmbZo","has_access_token_issues":false}},{"id":877906,"author_link":null,"author_title":"Marcos Carbajal","author_image":"https:\/\/lh3.googleusercontent.com\/a-\/ALV-UjXSx4FTRpRM8p_47anE2K71nFnw4z0LNMvyUXafW_6d8fKNwm6k=s120-c-rp-mo-br100","review_text":"Arturo and his crew took on a large siding project for us about 90 min from Chicago at our Lake House. They did an excellent job communicating throughout the project and finished on time and on budget. The job required his crew traveling and staying in our house for 1 week and they were extremely respect of our home. When the job was finished, I requested that they come back to adjust some minor details and they came back and drove 90 minutes without any hesitation to take care of it!! I think I found a roofing and siding company for life!!","review_link":"https:\/\/www.google.com\/maps\/place\/?q=place_id:ChIJv7vlH81KDogRPYQK8zBmbZo","review_rating":5,"review_timestamp":"2024-06-13T18:32:59.000000Z","review_updated_timestamp":"2024-06-13T18:32:59.000000Z","name":"accounts\/118220037772988945318\/locations\/15182477739248595883\/reviews\/AbFvOqmjqLKKT58HXXdetaDVka7_FdnH4mfY8O-7I5sYh-rBNBaV5mDnEr120EWDqRu94CsfbM0","review_id":"AbFvOqmjqLKKT58HXXdetaDVka7_FdnH4mfY8O-7I5sYh-rBNBaV5mDnEr120EWDqRu94CsfbM0","reply":"Thank you so much for taking the time to share your experience, Marcos! I'm thrilled to hear that you were pleased with our team's communication, efficiency, and attention to detail. We truly value your business and are grateful for the opportunity to work on your siding project at your Lake House. 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Arturo thoroughly explained siding options so we could make the best decision for our home. Silver Phoenix also finish the project in their quoted time frame and had beautiful craftsmanship! We are so happy with our new siding and trim. Highly recommend!","review_link":"https:\/\/www.google.com\/maps\/place\/?q=place_id:ChIJv7vlH81KDogRPYQK8zBmbZo","review_rating":5,"review_timestamp":"2024-06-13T18:25:16.000000Z","review_updated_timestamp":"2024-06-13T18:25:16.000000Z","name":"accounts\/118220037772988945318\/locations\/15182477739248595883\/reviews\/AbFvOqmnjQvWIUbNEHQ3Q0pKMg8El5jj64ofVRebhVEtaNqPDzbMJbrUmoC1gAxRW_wQCGNL1BY0pg","review_id":"AbFvOqmnjQvWIUbNEHQ3Q0pKMg8El5jj64ofVRebhVEtaNqPDzbMJbrUmoC1gAxRW_wQCGNL1BY0pg","reply":"Thank you so much for the glowing review, Hilda! I'm happy to hear that you had a wonderful experience with us and we were able to help you make the best decision for your home. 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Leave our tech a tip by writing a 5-star reviews. His name is [employee_name]. Mention his name in a 5-Star review and we will tip him $5 for you! Cheers! 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Mention his name in a 5-Star review and we will tip him $5 for you! Cheers! Click the link below.<\/p>\n<p><a href=\"[review_link]\">Review Us<\/a><\/p>\n<p>Thanks<\/p>\n<p>[business_name]<\/p>","subject":"[first_name] can I ask you a Favor?","integration_user":null},"isNewBlock":false,"description":"Send an email"}]},"twilio_settings":{"prequalify_initial_msg":"Please rate us by replying with a number from 1 to 5.","prequalify_accept_msg":"Thank you so much. Would you mind leaving us a review here - [review_link]","prequalify_fail_msg":"Thank you for taking the time to let us know, we will be in touch. You can check out our Google Business Profile Here - [google_business_profile_link]"},"is_social_fusion":false,"is_insta_stream":0,"is_zensocial":0,"email_settings":{"new_review_emails":null,"new_social_post_emails":null,"new_review_replied_emails":null},"limits":null,"review_prompt":"Act as a warm, professional, and emotionally intelligent customer service rep for a local business. Your goal is to write a natural, non-repetitive, human-sounding reply to a Google review.\n\nTone Guidelines Based on Star Rating:\n \u2013 5 stars: Warm, joyful, and specific. Vary expressions of gratitude and mention something unique if possible.\n \u2013 4 stars: Appreciative and open. Acknowledge the positive while inviting feedback.\n \u2013 3 stars or less: Empathetic and sincere. 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